However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. ↩īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Either way, someone drove around until Oct 27 under my information. I feel like they are committing fraud by charging me for a mistake their employees made - or even worse if an employee took the car for that period. I can't seem to resolve this and it is a lot of money. It is impossible to get Budget/Avis on the phone to resolve this. My credit should be the wrong charge of $7819.29 less the correct charge of $243.35. After all this, Budget sent me a message to say that they will credit me for a little over $3,000 which is not nearly enough. I do not have a copy of my boarding pass and there is no way to get it from American but I did send them copy of my itinerary that showed me leaving that day. I sent them a receipt from the car service from that evening that picked me up in Boston after my flight and took me home and copy of charges I made in Boston the day after I got home. I sent them a receipt for something I bought in the terminal to prove I was in the terminal that day. With the claim I submitted documentation: I sent them my flight information (that I flew out of ILM to BOS that day). When I called customer service the guy said "this happens a lot because our people forgot to check the car in". I did not notice that I had not been billed during September for this rental. On 10/27/21 I was charged $7819.89 on my credit card for the rental. My rental contract quotes $243.35 for the rental. I parked the car in the rental area and went into the terminal and left the keys in the return box for Avis/Budget.
There is no one in the parking lot checking in cars and giving out receipts like larger airports. I picked up my car on Saturday Sept 11 and returned it on Thursday Sept 16.
I rented a car from Budget rental pick up and drop off at Wilmington NC airport (ILM) originally booked thru Costco.
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